1. Official website statement
vetromax.uk is the official public website of Vetromax Ltd. Vetromax Ltd provides VetroMax UK aluminium system information, VETROMAX UK app support, connected device support, privacy information and terms of use through this website.
Public company, support, privacy and terms information remains on vetromax.uk for customers, app users and review teams.
2. Privacy Policy
Vetromax Ltd may collect and process information needed to provide, secure and support the VETROMAX UK app, connected-door control services, customer support and website services.
2.1 Information we may process
- Account details, including name, email address, role and approval status.
- Assigned villas, locations, doors, devices and access permissions.
- Controller identifiers, device codes, serial numbers and device status.
- Wi-Fi and Bluetooth provisioning events needed to set up or recover a device.
- Command, restriction, release, safety acknowledgement and diagnostic logs.
- Network, approximate location, local connectivity and device information where permitted by the user or required for service safety and support.
- Support messages, installation notes and service records provided by customers, installers or service providers.
2.2 How we use information
- To approve, authenticate and manage app users.
- To connect approved users with assigned locations, doors and devices.
- To send commands, display status, support Bluetooth fallback and diagnose device connectivity.
- To maintain audit, safety, restriction and support records.
- To protect users, properties, devices, the service and Vetromax Ltd from misuse or unauthorised access.
- To comply with legal, regulatory, security and dispute-resolution requirements.
2.3 Sharing
We may share information with hosting, infrastructure, security, installation, maintenance, support and professional advisers where reasonably required to operate or protect the service. We may also share information when required by law, a regulator, court order, safety investigation or legitimate security need.
2.4 Retention
We retain information for as long as reasonably required for account access, device operation, support, safety auditing, security, compliance and dispute handling. Some command, safety and device records may need to be retained even after an account or device is changed, where this is necessary for safety, legal or audit reasons.
2.5 Security
We use reasonable technical and organisational safeguards to protect the service. No internet, Bluetooth, Wi-Fi or connected-device system can be guaranteed to be error-free or completely secure. Users must protect their account credentials, approved devices and property networks.
2.6 Your requests
For privacy, support, correction, access, account deletion or data deletion requests, contact [email protected]. We may verify the requester's identity before changing account access or deleting records. Some command, safety, device, audit, legal or security records may be retained where required for service safety, legal compliance or dispute handling.
3. Terms of Use
3.1 Authorised use only
The VETROMAX UK app and connected services may only be used by approved customers, administrators, service users, installers or other authorised users. Users must not share access with unauthorised persons or attempt to bypass account, device or safety controls.
3.2 Door and gate safety
Doors, gates and automated panels can cause injury or property damage if operated when a person, child, animal, object or obstruction is in or near the movement path. The person operating a door or gate is responsible for confirming that the area is safe before opening, closing, stopping, restricting or releasing any connected device.
3.3 Remote operation
When a door or gate is operated remotely, the user must take extra care because they may not be able to see the door area directly. By continuing with a remote command, the user confirms that they have taken reasonable steps to ensure the door area is safe.
3.4 Children, household members and third parties
Customers are responsible for deciding who receives app access, including family members, household staff, guests, children, maids, tenants, service providers or other users. Vetromax Ltd is not responsible for misuse by persons who have been given access by the customer or property owner, except where liability cannot be excluded by applicable law.
3.5 Third-party integrations
Where a VETROMAX UK device or door system is connected to home automation, widgets, shortcuts, Siri, Google Assistant, Amazon Alexa, external panels, third-party apps or other systems, the customer is responsible for understanding and accepting the risks of those integrations. Third-party services may fail, delay, repeat or misinterpret commands.
3.6 Administrators and service providers
Administrators, installers and service providers must act only within their authorised role and must follow applicable safety, installation, maintenance and customer-approval requirements. They are responsible for accurate configuration of devices, doors, commands, access rights and service records.
3.7 Service availability
The service may depend on internet access, Wi-Fi, Bluetooth, mobile networks, cloud infrastructure, device firmware, customer equipment and third-party platforms. Availability, status and command delivery may be affected by outages, interference, incorrect setup, weak signals, software updates or hardware faults.
3.8 Restrictions and release controls
Vetromax Ltd or authorised administrators may restrict or release access where required for safety, support, account control, maintenance, suspected misuse, device replacement or operational security.
3.9 Limit of responsibility
To the maximum extent permitted by applicable law, Vetromax Ltd is not responsible for loss, injury, damage or interruption caused by unsafe operation, unauthorised access, customer configuration, third-party integrations, network failure, power failure, controller malfunction, incorrect installation, lack of maintenance, or use of the app or devices contrary to instructions. Nothing in these terms excludes liability that cannot legally be excluded.
4. Website cookies and third-party content
This public website does not use advertising cookies or third-party tracking scripts. Some embedded media, download links, email links or third-party platforms may process data under their own terms when used.
5. Contact
For questions about these terms, the app, connected devices, your account or related service matters, contact [email protected]. For developer or App Store communications, contact [email protected].