VETROMAX UK support

App and account support

For login, account approval, approved locations, device access, password assistance, account deletion, data deletion, support diagnostics or app issues, contact:

Include your registered app email, location name, door or device name and issue time where relevant. We aim to review support messages promptly.

Developer and App Store contact

For Apple Developer Program, App Store review, platform, privacy, support URL or technical developer communications, contact:

Product and project enquiries

For aluminium system enquiries, catalogues, commercial discussions and project information, contact:

Account and data deletion

To request account closure or deletion of personal data connected with the VETROMAX UK app, email support from the registered account email where possible. We may verify identity before changing account access or deleting records. Some command, safety, device, audit, legal or security records may be retained where required for service safety, legal compliance or dispute handling.

Safety or urgent service issue

If a connected door, gate, panel or controller appears unsafe, stop using remote commands where possible, keep people clear of the movement path, and contact the property administrator, installer or Vetromax support immediately.

Include the location name, door name, issue time, photos if safe, and whether the issue happened through Wi-Fi, Bluetooth, an assistant, a widget or another integration. Do not email passwords, reset codes, pairing codes, Wi-Fi credentials or access tokens.